Returns
Returns are accepted within 14 days of purchase for most unused items in their original packaging.
To be eligible for a return:
- Items must be unused
- Items must be in original condition and packaging
- Proof of purchase is required
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Items
Due to the nature of our products, certain items are not eligible for return:
- Wine juice and fresh juice products
- Perishable items
- Opened or used products
Because wine juice is perishable, all sales are final once it has been picked up or delivered.
Exchanges
We only replace items if they are defective or damaged. If you received a damaged item, please contact us as soon as possible so we can resolve the issue.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of pickup or delivery. We will work with you to correct the issue.
